Dedicated To a Superior Customer Experience

Our goal is for you to have an extraordinary experience from the time you contact us about your service all the way through closing out your billing statement. We know how intimidating it can be bringing your boat into a shop, trying to describe an issue and hope you are getting treated fairly. We speak to our customers with respect and translate boat jargon into easy-to-understand service recommendations. We want you to leave knowing we fixed what had to be fixed, in the most efficient way possible. We provide a complete explanation of the recommended services including cost, estimated time of maintenance or repair plans, and an itemized list of charges.
 
In our service department, you can expect to receive:
 
• Maintenance/repair work completed on time and on budget.
• Exceptional quality control and open and honest communication.
• A complete explanation of maintenance/repair plans, including estimated repair time and cost.
• An itemized list of all charges with a thorough explanation.
• Timely notice of any changes in service delivery time if delays are experienced in repair completion.
• Prior notification and request for approval of changes in repair costs or additional charges, should they occur.
• Maintenance/repair work completed by knowledgeable, trained technicians.
• Inspection of any replaced/damaged components upon presentation of the invoice/work order.
• Fair, open, and honest treatment without discrimination.
• Respectful, professional, and accurate responses to all your product questions and requests.
• Privacy and confidentiality of customer records.
 
If we should fall short on this commitment or if you do not understand any information provided to you, please contact us.